Return & Refund Policy
Last updated: July 5, 2026
At Chris & Melissa Sydney, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to help you find an appropriate solution. Please read our return policy carefully and contact us at info@chrismelissasydney.com before initiating any return request.
1. How Our Fulfillment Process Works
Chris & Melissa Sydney operates using a direct supplier fulfillment model. To reduce unnecessary waste and minimize our environmental impact, we do not maintain large local inventories. Certain products are shipped directly from our fulfillment partners and suppliers, including suppliers located in China.
As a result, approved returns may need to be sent to the designated international return address provided by our supplier.
Customers should always contact us first before sending any item back.
2. Return Request Period
You may request a return within 14 days of receiving your order by contacting:
To help us process your request efficiently, please include:
- Your order number;
- The item(s) you wish to return;
- The reason for your request;
- Any supporting information or photographs if applicable.
Return instructions and the appropriate return address will only be provided after your request has been reviewed and approved.
Returns sent without prior authorization may experience delays or may not be eligible for processing.
3. Return Conditions
To qualify for a return, items should generally meet the following conditions:
- The product must be unused, unwashed, undamaged, and in its original condition;
- Original tags, labels, packaging, and accessories must still be attached where applicable;
- Items may be tried on but should not show signs of wear or prolonged use;
- Promotional or discounted items may only qualify for refunds where required by applicable law or where a valid issue exists;
- Orders intentionally placed in multiple sizes or variations with the primary purpose of returning part of the order may be subject to additional review;
- Certain products cannot be returned for hygiene reasons, including underwear, swimwear, earrings, and similar personal items, unless they remain unopened, unused, and legally eligible for return.
We reserve the right to refuse returns that do not meet these reasonable conditions.
4. Return Shipping Costs
Unless the return is caused by an error on our part or by a defective product, customers are responsible for:
- International return shipping costs;
- Any customs duties, import fees, or related charges;
- Ensuring the package reaches the designated return destination.
Customers are strongly encouraged to use a tracked shipping service. We cannot process refunds for items that cannot be verified as returned.
Responsibility for the return shipment remains with the customer until the package has been successfully delivered to the approved return address.
5. Alternative Customer Solutions
Because international returns can be costly and time-consuming, we are often able to offer alternative solutions that are more convenient for both parties.
Depending on the circumstances, these solutions may include:
- A partial refund;
- Store credit;
- A replacement item;
- A discount on a future purchase.
We encourage customers to contact us first so that we can work together to find the most suitable resolution before arranging an international return.
6. Incorrect, Damaged, or Defective Items
If you receive an item that is damaged, defective, incorrect, or otherwise not as expected, please contact us within 14 days of delivery at:
To help us investigate and resolve the matter quickly, please provide:
- Your order number;
- A clear description of the issue;
- Clear photographs showing the product and the problem.
Without sufficient supporting information, we may be unable to assess the claim or provide an appropriate remedy.
Once verified, we will work with you to determine the most suitable solution, which may include a replacement, refund, store credit, or another mutually agreed resolution.
7. Refunds
Refunds are processed after the returned item has been received and inspected at the approved return location.
Once the return has been approved, refunds will generally be issued within 14 days through the original payment method used for the purchase.
Unless otherwise required by law or due to an error on our part, original shipping charges are non-refundable.
Processing times may vary depending on your financial institution or payment provider.
8. Order Cancellations
Orders are processed quickly to ensure efficient fulfillment. Once an order has entered the processing stage, cancellation requests may no longer be possible.
Customers experiencing issues with an order are encouraged to contact info@chrismelissasydney.com before initiating disputes, chargebacks, or refund claims through payment providers. In most cases, we can provide a faster and more satisfactory resolution directly.
9. Delivery Responsibility and Liability
Chris & Melissa Sydney is not responsible for packages that have been marked as successfully delivered to the shipping address provided by the customer.
Customers are solely responsible for ensuring that all shipping information is accurate at the time of purchase.
If an address correction is required, customers should contact us within 24 hours of placing their order via:
While we will do our best to accommodate address changes, modifications cannot be guaranteed once an order has entered the fulfillment process.
10. Contact Information
Chris & Melissa Sydney
Email: info@chrismelissasydney.com
For any questions regarding returns, refunds, exchanges, or delivery issues, please contact our customer support team before taking further action. We are committed to finding fair and practical solutions whenever possible.