Shipping & Delivery Policy
Last updated: July 5, 2026
At Chris & Melissa Sydney, we strive to deliver every order as quickly, efficiently, and accurately as possible. The information below explains our shipping procedures, delivery expectations, and customer responsibilities.
1. Order Processing Time
All orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment in real time.
Please note that processing times may be extended during periods of exceptionally high demand, public holidays, or unforeseen operational circumstances.
2. Estimated Delivery Times
After dispatch, the estimated delivery time is generally 1–7 business days, depending on your destination and the selected shipping service.
Delivery estimates are not guarantees and may occasionally be affected by factors outside our control, including:
- Public holidays;
- Seasonal demand peaks;
- Customs inspections and clearance procedures;
- Carrier delays;
- Severe weather conditions;
- Local transportation disruptions.
We appreciate your understanding should such circumstances arise.
3. Shipping Method and Origin of Goods
To reduce unnecessary waste, minimize storage requirements, and lower our environmental footprint, certain products are shipped directly from our international fulfillment partners and suppliers, including suppliers located in China.
Depending on your country of residence, customs duties, import taxes, or additional fees may apply in accordance with local regulations.
Customers are responsible for complying with their country's import requirements where applicable.
We work with reliable shipping and logistics partners to ensure safe and efficient delivery of all orders.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary based on:
- The destination country;
- Package weight and dimensions;
- The selected shipping method;
- Ongoing promotional offers or free-shipping campaigns.
All applicable shipping charges will be clearly displayed before payment is completed.
5. Tracking and Customer Responsibility
Customers are responsible for monitoring the tracking information provided after dispatch.
Using the tracking link supplied via email, customers should regularly check:
- The delivery status of their package;
- Whether delivery will occur at their address or at a designated pickup location;
- Any notifications requiring customer action.
If a parcel is held at a collection point, it remains the customer's responsibility to collect the shipment within the timeframe specified by the carrier.
Should your order take longer than expected or if any issue arises, please contact us directly at:
We kindly ask customers to contact our support team before initiating disputes, chargebacks, or refund claims, as most shipping concerns can be resolved quickly through direct communication.
6. Delivery Responsibility
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us within 24 hours of placing your order at:
Although we will make every reasonable effort to accommodate address changes, modifications cannot be guaranteed once an order has entered the fulfillment process.
Once tracking information confirms successful delivery to the address provided by the customer, responsibility for the package generally transfers to the recipient, subject to applicable consumer protection laws.
Customers are encouraged to verify delivery details with household members, neighbors, building management, or local carriers before reporting a package as missing.
7. Customs, Duties, and International Deliveries
For international shipments, customs authorities may impose additional duties, taxes, handling charges, or import fees.
These charges are determined by local authorities and are generally outside the control of Chris & Melissa Sydney.
Unless explicitly stated otherwise at checkout, customers are responsible for any such costs arising from international delivery requirements.
8. Contact Information
Chris & Melissa Sydney
Email: info@chrismelissasydney.com
If you have any questions regarding shipping, delivery, tracking, or order status, please contact our customer support team. We are committed to providing timely assistance and practical solutions whenever possible.